Frequently Asked Questions
Welcome to our FAQs! Here you’ll find answers to common questions about MOST’s services, delivery, payments, returns, vendor onboarding, delivery agents, and technology partnerships.
General Questions
Designed to provide more context, demonstrate your brand’s mission and values, and ensure you feel well-informed and supported:
What is MOST?
MOST is a tech-driven logistics, delivery, and e-commerce platform based in Eswatini. Our mission is to make shopping, delivery, and business growth easier and faster for everyone in our community. Whether you’re a customer looking for reliable delivery of everyday products, a vendor seeking to reach new markets, or a delivery agent wanting flexible earning opportunities, MOST connects you with the resources and technology to succeed.
What makes MOST unique?
MOST isn’t just another delivery service, it’s a customer-centric, locally focused ecosystem:
Empowering local businesses: We support vendors and SMMEs by giving them access to a digital marketplace and integrated delivery solutions.
Fast and reliable delivery: We offer same-day and next-day delivery in urban areas and extend our reach to rural areas, making it easy for everyone to shop locally.
A seamless experience: From placing an order to tracking it and managing returns, we prioritize simplicity and convenience for all users.
Where does MOST operate?
We currently operate in urban, peri-urban, and rural areas across Eswatini. Our goal is to expand coverage and ensure even the most remote communities can access reliable delivery and local products.
How does MOST support local communities?
We work with local delivery agents and logistics partners to create earning opportunities.
We promote Eswatini-made goods, collaborating with local e-commerce and international platforms like to showcase the best local and a wide range of products.
How does MOST ensure quality and trust?
We use a transparent and secure platform where:
Vendors and service providers are vetted and expected to maintain high standards for product quality and customer service.
Customers can rate their experiences and provide feedback to help others make informed choices.
We have a dedicated customer support team to assist with any questions or concerns.
Orders are tracked in real-time, giving you visibility and peace of mind.
How can I contact MOST for more information?
If you have questions, need help, or want to learn more about joining the MOST ecosystem:
Email us at: support@go-most.com
Call us at: +26876344962
Visit our website: www.go-most.com
Shopping & Orders
MOST is designed to make your life easier, whether you’re shopping for daily essentials, gifts, or locally crafted treasures. We’re committed to delivering more and giving you the confidence to shop anywhere, anytime!
How do I place an order on MOST?
Placing an order with MOST is easy and secure:
1. Browse: Start by browsing products on the MOST app or website. Use the search bar or explore curated categories and collections.
2. Add to Cart: Once you’ve found what you need, click “Add to Cart” for easy shopping. You can shop from multiple vendors in one seamless experience!
3. Review Cart: Check your cart to confirm item details, quantities, and prices.
4. Checkout: Complete your order by selecting your delivery address and preferred payment method.
5. Order Confirmation: You’ll get an instant confirmation via email, SMS, or the app—no guesswork involved!
6. Track Your Order: Keep an eye on your order’s progress in real time using the MOST app or website.
Can I order from multiple vendors at once?
Absolutely! MOST’s platform lets you:
– Shop from different vendors in a single checkout.
– Consolidate all items into one easy delivery, no extra fees or complicated steps.
What are your order cut-off times?
For same-day delivery in urban areas, order before 6PM.
Orders placed after that time will be delivered the next day or within the stated delivery timeframe for your location.
Can I change or cancel an order after placing it?
Before dispatch: If your order hasn’t been shipped yet, you can request changes or cancellations by contacting our support team at support@go-most.com
After dispatch: Once the order has been shipped, changes or cancellations aren’t possible. However, you can initiate a return or exchange if eligible.
How can I check the status of my order?
Log in to your MOST account and go to the “Orders” section to see real-time updates.
You’ll also receive SMS or email notifications at key milestones:
– Order confirmed
– Out for delivery
– Delivered (with proof of delivery, like signature or photo)
What to I do if I didn’t get order confirmation?
Check your spam or promotions folder in your email.
If it’s not there, log in to your MOST account, your order will be listed under “Orders”.
Still unsure? Contact us at support@go-most.com and we’ll help!
How does packing and delivery work?
– Vendors are responsible for securely packaging your items to ensure they arrive in great condition.
– MOST’s logistics team or trusted delivery partners handle pickup and delivery to your doorstep.
– We’re committed to eco-friendly practices wherever possible, including minimising packaging waste.
Can I add delivery instructions or special requests?
Yes! At checkout, you’ll have the option to:
– Add special instructions for the delivery agent (e.g., “leave at reception” or “call on arrival”).
– Specify details for gift orders, including messages or gift wrapping (if offered by the vendor).
What if there’s a problem with my order?
We’re here to help! If there are missing items, wrong products, or other issues, please:
Contact us via the app or website’s chat feature.
Email us at support@go-most.com
Our support team will work quickly to investigate and resolve the issue.
How long does delivery take?
– Same-day or next-day delivery in urban areas.
– Rural deliveries typically take 1-3 business days.
– Estimated delivery dates are shown at checkout and confirmed by email or SMS.
Payments
We’re committed to making shopping secure, convenient, and worry-free. If you have any concerns about payments or security, please let us know!
What payment methods does MOST accept?
We offer flexible and secure payment options to make checkout smooth:
– Mobile Money (MoMo) – a popular choice for many in Eswatini, perfect for quick, secure payments.
– Debit and Credit Cards – Visa, MasterCard, and other major cards accepted.
– Bank Transfers – Pay directly from your bank account, with easy reference numbers.
– Cash on Delivery (COD) – Available in selected areas, so you can pay when your order arrives.
Is it safe to pay online with MOST?
Yes! MOST uses industry-standard encryption and secure payment gateways to protect your data.
– Your payment information (e.g., card numbers, PINs) is never stored by MOST—it’s processed securely by trusted payment partners.
– We continuously monitor transactions for suspicious activity to keep your money and data safe.
Will I get a receipt or proof of payment?
Absolutely. Once your payment is confirmed, you’ll receive:
– An electronic receipt via email or SMS.
– A copy in your MOST account under “Orders”.
– In the case of cash payments, the delivery agent will provide a physical receipt.
When will my payment be charged?
For online payments (MoMo, cards, bank transfer): Payment is processed at the time of checkout to secure your order.
– For cash on delivery: Payment is collected by the delivery agent when they arrive with your order.
Can I change my payment method after ordering?
– You can only change your payment method before the order is dispatched by contacting our support team at support@go-most.com.
– Once the order is dispatched, the payment method cannot be changed.
Are there any extra fees for payments?
No hidden fees! You’ll always see the full amount you’re paying at checkout.
For cash on delivery, you might be asked to provide the exact amount, delivery agents don’t always carry change.
Having trouble paying?
If you experience payment issues (e.g., errors at checkout, payment not going through):
1. Double-check your payment details and make sure your account has sufficient funds.
2. Try another payment method if needed.
3. Contact our friendly support team at support@go-most.com or via in-app chat, we’re here to help!
How does MOST handle refunds?
Refunds are issued to the same payment method you used to make the purchase. Refunds typically take 7-14 business days to appear in your account, depending on your bank or mobile money provider.
Delivery & Logistics
We’re committed to making shopping secure, convenient, and worry-free. If you have any concerns about payments or security, please let us know!
Who delivers my order?
MOST’s trusted delivery agents and partners handle deliveries to ensure fast, reliable service.
Can I track my order?
Yes! Track your order in real-time via the MOST app or get email/SMS updates at each stage.
Vendor Onboarding & Support
MOST is more than a platform, it’s a partnership. We’re committed to helping you reach new customers and grow your business sustainably.
How can I become a vendor on MOST?
We’re excited to welcome new vendors! Here’s how to get started:
1. Reach out to us: Send an email to partnerships@go-most.com or fill out the vendor application form on our website.
2. Tell us about your business: Share your product range, business details, and delivery capabilities.
3. We’ll review and guide you: Our team will evaluate your application and provide onboarding support to help you succeed.
What do I need to join as a vendor?
To ensure a great experience for customers and a smooth partnership for you, you’ll need:
– A valid business registration (where applicable)
– Clear, high-quality product descriptions and images
– A commitment to fair pricing and excellent customer service
– Willingness to work with MOST’s delivery and return policies
– Basic digital skills—our vendor dashboard is simple to use, and we’re here to help!
What’s involved in the onboarding process?
Our team will help you with:
– Setting up your store: Adding your products, descriptions, images, and pricing to the platform.
– Learning the tools: We’ll show you how to use the vendor dashboard to track orders, update inventory, and manage your business.
– Understanding the policies: We’ll explain MOST’s Terms and Conditions, Revenue Sharing Policy, and Refunds & Return Policy so you’re confident and compliant.
– Tips for success: Best practices for marketing your products and growing your sales on the MOST platform.
How does revenue sharing work?
Vendors earn the total sale amount minus an agreed commission. This covers:
– Platform hosting
– Secure payment processing
– Order management and support
– Marketing campaigns to help you reach more customers
You’ll find detailed information about commissions and payout schedules in our Revenue Sharing Policy.
What support does MOST provide to vendors?
We’re here to help you every step of the way:
– Onboarding assistance for product setup and policies
– Dedicated account management for large or high-volume vendors
– Customer support to handle inquiries and resolve disputes fairly
– Performance insights to help you track your growth and identify opportunities
How can I update my products or inventory?
You’ll have access to your vendor dashboard, where you can:
– Add or remove products
– Update product details (descriptions, images, pricing)
– Adjust stock levels to avoid out-of-stock issues
If you need help, our vendor support team is just an email away!
What’s expected of vendors?
MOST vendors are expected to:
– Provide accurate, complete, and honest product information
– Keep inventory levels updated
– Handle orders and returns promptly
– Deliver great customer service
– Follow all relevant local laws and MOST’s Terms and Conditions
Delivery Agent Opportunities
Highlights how to join, what’s expected, and how delivery agents benefit, making it attractive and clear for aspiring and potential partners:
Can I become a delivery agent with MOST?
Absolutely! We’re always looking for reliable, motivated delivery partners to join our growing team. As a delivery agent, you’ll play a vital role in connecting customers and vendors across Eswatini, and earn competitive pay while you’re at it!
What do I need to get started?
To qualify as a MOST delivery agent, you typically need:
– A valid driver’s license (for motor vehicle deliveries) or reliable bike/on-foot delivery capacity
– A safe, reliable delivery method (bike, scooter, car, or even by foot in dense urban areas)
– A smartphone with the MOST delivery app installed for order tracking, navigation, and communication
– A commitment to professionalism and excellent customer service
How does the onboarding process work?
We make it easy for you to join:
1. Apply: Reach out to us at support@go-most.com or submit a delivery agent application through our website.
2. Interview: Our team will set up a quick interview to discuss your experience and expectations.
3. Training: You’ll get training on:
– Using the MOST app
– Following our safety guidelines
– Delivering with courtesy and professionalism
4. Start earning! Once you’re approved, you’ll be added to our delivery network and can start accepting orders right away.
How are delivery agents paid?
Delivery agents are paid based on:
– Per delivery fee: Earn a fixed or distance-based fee for each successful delivery.
– Bonuses & incentives: Extra bonuses during peak times or for high-performance delivery partners.
– Payments are made weekly or monthly (based on agreement) and can be tracked in the MOST app.
What’s expected from delivery agents?
To ensure great service for our customers and vendors, delivery agents are expected to:
– Pick up and deliver orders promptly and safely
– Handle packages with care to avoid damage
– Communicate politely with customers and vendors
– Follow MOST’s operational guidelines and safety protocols
– Maintain a professional, customer-friendly attitude at all times
Do delivery agents have any costs?
– Delivery agents typically cover their own vehicle/bike maintenance and data for the app.
– However, there are no upfront fees to join MOST as a delivery agent.
Benefits of working with MOST
– Flexible hours; choose when you want to work
– Competitive pay with clear, trackable earnings
– Opportunities to grow as part of a respected logistics network
– Join a team that values your contributions and supports your success.
Technology & Platform Partnerships
MOST collaboration with platforms/ tech providers?
Yes! We collaborate with technology and logistics partners to enhance our services.
How do I integrate my systems with MOST?
We offer API integrations and custom solutions for:
– Order syncing
– Inventory management
– Delivery tracking
– Data sharing
Unlock the Future of Delivery with MOST Today!
Join us in revolutionising logistics and e-commerce. Explore our services and enhance your delivery experience now.