Privacy Policy

Effective Date: 30 June 2025

MOST (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our services, website, and mobile applications (“Platform”).

Who we are

Our website address is: https://go-most.com.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Name, email address, phone number, delivery address
  • Date of birth, gender (optional)
  • Payment and billing information
  • Business information for vendors and affiliates (e.g., tax ID, bank details)

Technical & Usage Data

  • IP address, device information, browser type, operating system
  • Location data (when enabled)
  • App usage statistics, interaction data, and browsing history on MOST’s Platform

Transactional Data

  • Orders placed, products purchased, delivery status
  • Payment confirmations and transaction history

Communications & Feedback

  • Support requests, chat interactions, and other correspondence with MOST
  • Messages and reviews submitted via the Platform

2. How We Use Your Information

We use your personal data to:

  • Improve User Experience: We analyze user interactions to enhance our services and tailor content to meet your needs.
  • Process Transactions: Your personal data allows us to efficiently manage orders, process payments, and deliver products.
  • Communicate with You: We may use your information to send order confirmations, updates, and respond to inquiries or feedback.
  • Marketing Purposes: With your consent, we may send promotional materials regarding new products or offers that might interest you.
  • Compliance and Security: Personal data helps us comply with legal obligations and protect against fraud or security breaches.
  • Create and manage your account
  • Process orders, coordinate deliveries, and provide customer support
  • Communicate with you about orders, updates, promotions, and service information
  • Analyse trends and usage to improve our services
  • Prevent fraud and ensure compliance with applicable laws
  • Provide vendors and affiliates with access to their dashboards and earnings data.

3. How We Share Your Information

We may share your information with:

Delivery Agents & Vendors

  • To ensure orders are processed and delivered accurately

Payment Processors & Financial Partners

  • To securely process transactions and handle payouts

Service Providers

  • Trusted third-party providers who help us operate our Platform, such as IT, analytics, and marketing service providers

Legal or Regulatory Authorities

  • To comply with legal obligations, respond to lawful requests, or protect MOST’s rights and property

We do not sell your personal information to third parties.

4. Data Security

We use industry-standard security measures to protect your information, including:

  • HTTPS encryption
  • Secure servers and data storage
  • Access controls and authentication for authorized personnel

However, no system can guarantee absolute security. We encourage you to keep your password safe and update it regularly.

5. International Transfers

In some cases, your information may be stored or processed outside Eswatini. We ensure that any cross-border data transfers comply with relevant data protection laws and use appropriate safeguards.

6. Data Retention

We retain your personal data for as long as necessary to:

  • Resolve disputes and enforce our agreements
  • Fulfill the purposes described in this Privacy Policy
  • Meet legal and accounting requirements

7. Your Rights and Choices

Depending on local laws and regulations, you have the right to:

  • Access your personal information
  • Update or correct inaccuracies in your data
  • Delete your data in certain circumstances
  • Object or restrict certain processing activities
  • Opt out of marketing communications (e.g., emails, SMS)

You can exercise these rights by contacting us at support@go-most.com.

8. Cookies and Tracking

MOST uses cookies and similar technologies to:

  • Remember user preferences and login details
  • Analyze site usage and improve performance
  • Show relevant promotions and recommendations

You can manage cookies through your browser settings.

9. Changes to This Privacy Policy

MOST may update this Privacy Policy from time to time. If we make significant changes, we will notify you through the Platform or by email. Continued use of our services after changes means you accept the updated policy.

10. Contact Us

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